At AFB Distributors / AFB Paint & Hardware, customer satisfaction is our priority. If you are not completely happy with your purchase, we’re here to help

Eligibility for Returns

• Products must be returned within 7 days of purchase/delivery.
• Items must be unused, unopened, and in their original packaging.
• Paint that has been tinted, mixed, or custom-colored cannot be returned or refunded.
• Cut materials (e.g., timber, cable, or custom-length products) are non-refundable.

Non-Returnable Items

• Special-order or clearance items.
• Used or damaged products not due to our error.
• Safety and protective gear (for hygiene reasons).

Proof of Purchase

• All returns must be accompanied by the original receipt or order confirmation.
• Without proof of purchase, we may be unable to process the return.

Refunds

• Once your item is inspected and approved, refunds will be processed within 7–10 business days.
• Refunds will be made to the original method of payment.
• If your return is rejected (e.g., item used or not in sellable condition), it will be sent back to you.

Exchanges

• Exchanges may be provided for defective or damaged items.
• In some cases, we may offer a replacement product instead of a refund.

Delivery & Return Costs

• Customers are responsible for return shipping or delivery costs unless the product is faulty or incorrectly supplied.
• If returning items in-store, please ensure they are safely transported.

Need help?

For any queries regarding refunds and returns, please contact:
📧 info@afbdistributors.co.za
📞 +27 123 4567
🏬 Or visit us at [Store Address]